As a professional florist, we guarantee your satisfaction with every order sent for delivery in the United States and Canada and on all products. If you are not satisfied with the purchased product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 5 days of receipt of your order. You may call, come in person, or write to us. Many of the products on our site are our own unique designs. This means they may not be available for delivery to all areas. We make all orders as close as possible to the picture. If a certain flower variety or container is out of stock, we will substitute with something similar. All orders are always filled to value and made as close as possible to the requested item. If there is any problem, we will contact you.